Read a platform’s exit notice, distinguish play and redemption deadlines, and keep the records needed to follow up about an existing balance.
Find your operator’s notice for your state and account. The date a law takes effect, the last date a platform allows play and the deadline to request a prize can be different. If the notice gives only an end-of-service date, ask the operator how it will handle an eligible balance or a request already submitted.
Check these details while you have account access
| Record | Why keep it? |
|---|---|
| Dated notice and state | Establishes which change the operator communicated to you. |
| Balances by unit | Separates entertainment coins, promotional coins and any amount the operator marks eligible. |
| Pending request ID, amount, date and method | Allows support to locate a request even if the account interface later changes. |
| Stated deadlines and time zones | Shows whether a cutoff applies to purchases, gameplay, submission or processing. |
For example, the Pulsz notice for Indiana players gives an actual sequence: mail-in codes stopped May 4, 2026; June 22 was the final date to use remaining SC in promotions or redeem eligible prizes. The notice said leftover SC would then expire. Those are historical Pulsz dates. The Indiana law took effect July 1; using the statutory date as the account deadline would have been too late.
Contact support through the official route and ask about the named balance or request in writing. If the operator supplied a deadline, quote it back with its time zone. Read current state rules · Follow up on a pending request
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