Check pending prizes and remaining balances, save the history you need and request written confirmation of account closure.
If your purpose is to stop play for protection, use the self-exclusion route now. If you want ordinary account closure, first check what happens to balances, pending requests and your access to transaction records.
Before asking for closure
Download or save the records you may need later, including receipts, prize confirmations and open support references. Identify the unit of each remaining balance. A collection, entertainment coins and eligible prize coins can have different closure conditions. Card Crush’s prize rules, for example, describe forfeiture of remaining MC at termination and what happens when closure is requested before eligible redemption. Card Crush prize rules
Make and confirm the request
Use the closure method named by the operator, preferably from the signed-in account or registered contact. McLuck provides a dedicated help article for this task. Ask for the closure date, how any outstanding request will be handled and a reference you can use after sign-in stops. McLuck account closure instructions
Keep the confirmation and check later statements for unexpected activity. Closure is distinct from unsubscribing from marketing, requesting deletion of personal data or applying a protective exclusion. Use the relevant separate route if you need one of those outcomes.
For McLuck specifically, its help article directs customers to Chat or Submit a Request. Keep the support confirmation and then sign out on devices where you used the service. McLuck closure instructions
Before losing access to the history, save records of delivered prizes separately from pending requests.
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