Match the receipt, payment status and account inventory to locate a missing delivery or duplicate purchase before contacting support.
Match three records: your operator receipt, the payment entry and the game’s purchase history. A pending authorization, a posted charge and a delivered box or coin package describe different stages of a transaction.
Check what was actually recorded
- One receipt, pending payment. Ask the payment provider whether the entry is an authorization or a settled transaction. Retain the reference before trying again.
- One posted charge, no visible item. Match the account, currency, package or box and purchase time. Check inventory or credit history as well as the total balance.
- Two posted charges. Compare the two IDs and timestamps with the number of receipts and delivered items. Ask the operator to reconcile the transactions individually.
- A charge you did not make. Contact your payment provider using a known route and report the transaction through official support. McLuck’s unauthorized charge guidance
When reporting a missing purchase, include the order ID, amount, date and item. Redact unrelated transactions and full card details from ordinary correspondence. Ask for the delivery reference or the investigation number and keep it for follow-up. McLuck support
If support confirms the charge but cannot trace the delivery, use the receipt and investigation number to raise a purchase complaint.
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