Tell a platform restriction from a promotion or supplier restriction by checking the error message, game name, coin mode and operator’s official rules.
First identify what is unavailable: the entire platform, a coin mode, or one game. Those symptoms point to different rules. Keep the exact message and the time it appeared.
| What you observe | Where to look |
|---|---|
| The operator blocks access to the account or site | Territory policy, age conditions and any account-specific notice. |
| GC play is visible but promotional play is missing | The rules for promotional contests in your location. |
| Other games in the same mode are available | The supplier’s restrictions for the particular title, or an operator notice about that game. |
McLuck’s terms separately describe prohibited territories and additional restrictions imposed by game suppliers. Its eligibility FAQ also explains the separate California promotional restriction. Being able to open a lobby does not establish access to every game or prize mode. McLuck eligibility FAQ · McLuck terms
Check the state guide for the model you intended to use. If the game opened and then froze after a play, trace that round instead. For an unexplained account error, provide official support with the state, title, supplier if shown and selected coin unit.
Something changed? Send a correction.