Use the operator’s secure account flow to check identity, address and payment information, respond to a document request and confirm the result.
Start verification by signing in through the operator’s official site or app and opening the outstanding request. The message in your account should tell you what is missing. A check on your identity, a check on your address and a check on the owner of a bank account each require different evidence.
| What the operator needs | What to check before sending |
|---|---|
| Identity and age | The requested document type is accepted, valid, legible and shows the details the instructions require. |
| Current address | The name, address and document date meet the operator’s stated requirements. |
| Payment ownership | The destination belongs to the account holder. For a joint account, read the operator’s additional requirements. |
At McLuck, open the verification task in My Profile. The operator describes two checks through Veriff: an unexpired photo ID, then proof of address issued within the past 90 days. Read the instructions in your own task before uploading. McLuck verification guide
What if my details do not match?
Suppose your identification shows your legal surname and the account was opened under a nickname. Ask official support how to correct the account record. Uploading the same document repeatedly will leave the underlying mismatch unresolved. McLuck identifies name matching as an eligibility condition. Card Crush may request additional documentation for a jointly held bank account. McLuck eligibility FAQ · Card Crush prize rules
Submit documents through the official channel specified for your case. If a message arrives by email, open your account independently to check the request. Retain the reference and outcome in your records. Once verification is complete, return to the redemption guide for your model.
If you cannot get into the account to see the request, start with account recovery.
Something changed? Send a correction.