Find out who rejected the payment, check account ownership and method details, and confirm where the eligible balance went before retrying.
Find the original request and check whether the operator declined it or the receiving bank returned an approved transfer. Those outcomes can look similar in an email but call for different corrections. Start with the reference and status shown in your account. McLuck’s bank rejection guide
| Question | What to verify |
|---|---|
| Was the request rejected before sending? | Check outstanding verification, the qualifying amount and the operator’s explanation. |
| Was a sent payment returned? | Ask for the return reason and payment trace reference, then ask the receiving institution whether it accepts that method. |
| Do the names match? | Compare the verified operator account name with the bank account owner. Ask what joint-account documents are accepted if applicable. |
| Where is the original amount? | Confirm the balance was restored or the correction was recorded before creating another request. |
Submit corrected bank details only through the official secure flow. Keep both the original reference and any replacement ID, so support can connect the two. A rejected method does not by itself tell you whether your balance is eligible for a different method. Account verification guide
Something changed? Send a correction.