Check the activity that starts an expiry clock, the operator’s closure terms and the record to request if an SC balance changes unexpectedly.
Expiry depends on the operator’s terms and the kind of balance. Find the clause covering Sweeps Coins and identify the exact action that starts or resets the clock. A promotion closing, coins expiring and an account being closed can each produce a different result.
A dated example
Chumba Casino’s June 16, 2026 terms describe SC expiring 60 days after the last account login. They separately say SC may be forfeited when an account is closed. A record of the last purchase alone cannot establish the last login date. These conditions belong to that version of Chumba’s terms. Chumba Casino terms, June 16, 2026
Trace a change
Check the last account activity of the kind named in the rules, any advance notice and the first transaction showing the reduction. Record the time zone if the change happened near a deadline. Keep an earlier confirmation if you had already submitted a prize request, since its status may need a separate inquiry.
Ask official support which clause and activity timestamp apply to the adjustment. If you are considering closure, read the forfeiture provisions first. Check closure and pending requests
If access ended because the operator left your state, read the exit notice and its deadlines; the inactivity clock may not be the relevant rule.
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